OEE Coach Software Help
Table of Contents
Your license goes with support!
- You use OEE as an important indicator and tool for the improvement processes of your production, such as TPM and WCM,
- You want to make sure that you will receive answers to all your OEE-related questions
- You want to make sure that you will be able to use the advantages of new software features
- You want to make sure that you will find assistance with defining the OEE parameters for your process
- You want to discover the experiences of other OEE users
- You want to work with the latest updated version of the OEE Coach
- You want to keep yourself abreast of the latest OEE Coach features….
- This is why you pay an annual fee.
- Use our Service Centre via our site to gain access to our support!
What is in it for you?
- When you sign up for the OEE maintenance support you will receive:
- Access to information with the latest knowledge regarding the implementation of OEE;
- Answers to questions via e-mail or portal;
- Access to updates (Service Packs) of the OEE Coach;
The following conditions apply to this service:
- You pose the questions by using our service portal
- Questions are clear and comprehensible and written in Dutch, German, or English. If necessary, they are accompanied by screen prints.
- Only one e-mail address per registration.
- You will receive answers in the form of (a link to) an English-language knowledge platform. Your questions will be rephrased in general terms and the answer may e used to facilitate all other participants.
- We do not mention any company names or trademarks in our OEE Coach FAQ’s. It is, however, possible that a production process, piece of equipment, or product will be mentioned in these articles.
- We will answer each OEE- or OEE Coach-related question to the best of our ability. Since the formulation of the best answer may take some time we do not issue a guaranteed response time.
- Participation fees are based on the gross price of your OEE Coach listed in our catalog.
To ask for support always use your customer-portal